FAQs Archive - Page 3 of 6 - Agio

Q: What if I put the wrong fuel in the vehicle?

All repair costs are covered by the renter . Insurance does not apply in this case.

Q: Can I return the vehicle outside business hours?

Yes, but for an additional fee of 30.50€ and with prior arrangement.

Q: What happens if I receive a traffic fine?

The renter is responsible for all fines. Agio charges an administrative fee of 30€ + VAT.

Q: Can Agio automatically charge the fine to my credit card?

Yes, if the fine is not paid, the amount can be charged directly to your credit card .

Q: What to do in case of an accident or vehicle theft?

In case of an accident, damage, or theft of the vehicle, you must immediately: Call Agio and follow their instructions. Notify the police and obtain an official police report . Fill out the damage report form and submit it to Agio as soon as possible. In the case of theft , you must also provide Agio with the key and documents of the vehicle .

Q: Does the insurance cover damage to tires, glass, and the undercarriage?

Basic and standard insurance do not cover damage to tires, glass, and the undercarriage. Premium insurance includes coverage for tires and glass, but does not cover undercarriage damage.

Q: What does LDW (Loss Damage Waiver) mean and what is my responsibility?

LDW reduces your liability in the event of damage or theft of the vehicle up to a certain amount, depending on the type of vehicle. If LDW is not included, the renter is responsible for the full value of the vehicle.