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Home Terms and Conditions

Valid from 01.01.2024 until further notice. All rates are inclusive of 22% VAT.

Rate and additional description are based on general terms & conditions valid at the time of rental and are on display in all Free2rent Slovenia branches.

For corporate customers with individual agreements alternative prices and regulations can apply.

PAYMENT CONDITIONS

We accept all credit cards from internationally recognized credit card companies – such as: Eurocard/Mastercard and Visa. Visa Electron cannot be used as a guarantee for payment. Two credit cards will be required as a guarantee for vehicle groups: SF**, FD**, FW**, FF**, P***, X***, where a guarantee deposit  or preauthorization will be made upon vehicle collection.

Cash Payment is not possible.

NOT INCLUDED IN THE RATE

  • Refueling  charge

All vehicles are normally supplied with a full tank of fuel and should be refilled prior to return to Free2rent, otherwise a charge of 3,00 EUR per liter of petrol or diesel will apply. The actual difference is calculated and charged even in cases when the car has not been checked out with a full tank of fuel.

  • Prepaid  Fuel

At the time of pick up customers can purchase a full tank of fuel (prepaid fuel service). Price differs from one vehicle group to another as it is linked to the volume of the fuel tank and is shown in a written form on the rental agreement.

Unused fuel in amount cannot be refunded.

GENERAL  COVERAGE CONDITIONS

Third party insurance

Insurance coverage for the rented vehicles include Third Party Liability and covers for personal injuries and material damages to third persons/vehicles.

Excluded from the coverage is the use of the vehicle for the transport of dangerous goods.

All insurance coverage as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle is under the influence of alcohol or any other substance that can influence on driver’s ability to operate with vehicle.

Coverage is also invalid if driver does not possess the required driver’s license at the time of the event giving rise to claim.

An advance charge approval is obtained for the chosen means of payment as a security deposit. Estimated deposit amounts are described below. In case of damage or theft the customer is responsible for the following amounts:

CRS CodesVehicle types / ExamplesExcessReduced excess (Top LDW)Reduced excess (Super LDW)Credit card deposit amount
MCMRToyota Aygo or similar800,00 €400,00 €0,00 €rental amount + 10 % + excess
EDMRToyota Yaris or similar800,00 €400,00 €0,00 €rental amount + 10 % + excess
CDAROpel Astra aut. or similar1000,00 €500,00 €0,00 €rental amount + 10 % + excess
CDMRToyota CH-R or similar1000,00 €500,00 €0,00 €rental amount + 10 % + excess
CLMRVW Golf or similar1000,00 €500,00 €0,00 €rental amount + 10 % + excess
CFMRSuzuki Vitara aut. or similar1000,00 €500,00 €0,00 €rental amount + 10 % + excess
CWMRVW Golf variant or similar1000,00 €500,00 €0,00 €rental amount + 10 % + excess
IDARToyota Corolla sedan aut. or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
IDMRToyota Corolla sedan or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
IWMRToyota Corolla SW or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
IWARSkoda Octavia SW aut. or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
IFARToyota C-HR aut. or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
IVMRToyota Proace City or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
SDMRVW Passat or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
SFARVW Tiguan aut. or. similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
SWARŠkoda Superb combi aut. or similar1100,00 €550,00 €0,00 €rental amount + 10 % + excess
PWARAudi A6 SW aut. or similar1500,00 €750,00 €0,00 €rental amount + 20 % + excess
FVMRToyota ProAce 7+1 or similar1500,00 €750,00 €0,00 €rental amount + 20 % + excess
FKCROpel Movano or similar1500,00 €750,00 €0,00 €rental amount + 20 % + excess

If LDW is not included, the credit card deposit is triple the amount of the described above.

Responsibility can be reduced by purchasing additional coverage products.

max LDW/Top LDW/
Super Top LDW = x10
LDWTop LDWSuper Top LDWTire and glass EUR/dayTire and glass max.EURPremium package
MCMRToyota Aygo or similar14,00 €10,00 €15,00 €7,00 €70,00 €n/a €
EDMRToyota Yaris or similar14,00 €10,00 €15,00 €7,00 €70,00 €n/a €
CDAROpel Astra aut. or similar14,00 €10,00 €18,00 €8,00 €80,00 €n/a €
CDMROpel Astra or similar14,00 €10,00 €18,00 €8,00 €80,00 €n/a €
CLMRVW Golf or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
CFMRSuzuki Vitara aut. or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
CWMRVW Golf variant or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IDARToyota Corolla sedan aut. or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IDMRToyota Corolla sedan or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IWMRToyota Corolla SW or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IWARSkoda Octavia SW aut. or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IFARToyota C-HR aut. or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
IVMRToyota Proace City or similar14,00 €12,00 €18,00 €8,00 €80,00 €n/a €
SDMRVW Passat or similar16,00 €14,00 €20,00 €9,00 €90,00 €n/a €
SWARŠkoda Superb combi or. similar16,00 €14,00 €20,00 €9,00 €90,00 €n/a €
SFARVW Tiguan or similar16,00 €14,00 €20,00 €9,00 €90,00 €n/a €
PWARAudi A6 SW aut. or similar22,00 €20,00 €25,00 €12,00 €120,00 €n/a €
FVMRToyota ProAce 7+1 or similar20,00 €18,00 €25,00 €12,00 €120,00 €n/a €
FKCROpel Movano or similar20,00 €18,00 €25,00 €12,00 €120,00 €n/a €

Loss Damage Waiver (LDW) reduces the driver’s responsibility to a part of the vehicle in case of damage.

Damages are calculated in accordance with the valid price list of minor damages, which is available for inspection in each branch office.

If LDW is not accepted the customer will be held liable for the full value of the car. If LDW is accepted, customer is only responsible for the amount of excess. If LDW is already included in the rate the renter can choose Top LDW or Super LDW to reduce (Top LDW; reduce excess) or eliminate the Non-Waiverable Responsibility. If Super LDW is accepted, customer is only held responsible for the following damages (see below), otherwise: 0.- EUR

LDW, Top LDW or Super LDW coverages do not include: Damages to vehicles interior, damages to the vehicle’s underbody, Wheels/Tires, Lights, Mirrors (glass parts), Antenna, Wheel caps, Wipers and Mechanical parts.

Responsibility for damages to tires and/or glass can be eliminated by purchasing Tire & Glass coverage.

Tire & Glass coverage includes damages on: windows, side mirrors (glass parts), tires, wheels, wheel trims, indicator lamps and lights.

LDW, Top LDW or Super LDW coverage does not have effect in countries to which entry is prohibited!

LDW, Top LDW or Super LDW coverage does not include damages to the vehicle as a consequence of improper use! The renter is held liable for the vehicle until the vehicle has been checked in by a member of Free2rent staff!

Personal accident insurance (PAI)

Personal Accident Insurance provides cover for passengers in cases of an accident resulting with permanent injuries or death. The cost of PAI is as follows: see table above:

ACRISSPersonal accident insurance EUR / dayPersonal accident insurance Max. EUR / rental
All vehicle groups, except: IV*R, SV*R, FV*R, PV*R5,00 €50,00 €
For vehicle groups:: IV*R, SV*R, FV*R, PV*R10,00 €100,00 €

ONE WAY RENTALS                          

National – within Slovenia                                  

One-Way Rentals within Free2rent locations in Slovenia are free of charge.

In case of unannounced and unauthorized one-way rental we reserve the right to charge an additional fee of 500,00 EUR.

CROSS  BORDER RENTALS  & TERRITORIAL RESTRICTIONS            

Cross Border Rentals are allowed to the following countries for additional fee:

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxemburg,

Monaco, The Netherlands, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, Poland.

Cross Border Rentals to Bosnia, Serbia and Montenegro are not allowed for vehicle brands Audi and Lexus and all other premium vehicles.

A written permission issued by Free2rent is mandatory to cross the border with all upper car groups.

Entry to one of the countries not listed above (with valid entry exceptions) is strictly prohibited!

Cross border fee covers costs of insurance and road assistance for usage of vehicles outside national borders of republic of Slovenia. Amount of 8,00 EUR per day or maximum 80,00 EUR per rental is charged if entering any country for which Free2rent does not have any entry restrictions. Cross border fee does not exclude entry restriction to specified countries!

In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity!

SERVICE FEE / PREMIUM LOCATION  FEE

A Service Fee of 10% on the basis rental rate (T&M) occurs for rentals at airport stations.

AGE RESTRICTIONS                               

Minimum age in Slovenia is 21 and the driver has to be in possession of a valid driving license for at least 2 years.

Drivers between 18 and 21 years of age may only hire vehicle groups MCMR, ECMR, EDMR, CDMR.

Age limit for vehicle categories, higher than CDMR is 23 Years.

Young driver coverage of 8,00 EUR / day or maximum 80,00 EUR per rental will apply for drivers younger than 26 years.

DAMAGE AND LOSS  

New damages will be charged in accordance with customer’s level of liability. Minor damages will be calculated as per Free2rent damage price list or on the basis on   repair costs of official repair shop.

DescriptionPrice
Lost documents150
KeyPrice of the official car dealer

DELIVERY & COLLECTION (DL & CO) 

Delivery and collection service are on request. Please contact the local rental station.

DURING OPENING HOURS

Free delivery within city limits or 15 km from closest Free2rent office) during working hours.

If the site of delivery is more than 15 km away from office during working hours, service will be charged as per rate 20,00 EUR + 0,50 EUR / km

OUT OF OPENING HOURS

Free delivery within city limits or 15 km from closest Free2rent office.

If the site of delivery is more than 15 km away from office, service will be charged as per rate 20,00 EUR + 0,50 EUR / km.

Delivery must be arranged at the time of reservation.

Besides delivery surcharge the out of hours service fee of 30,50 EUR for out of opening hours deliveries also applies!

OUT OF HOURS SERVICE SURCHARGE 

In case of late arrival or rental out of working hours Out of hours surcharge of 30,50 EUR will apply.

ADDITIONAL DRIVER (AD)   

An Additional Driver Surcharge of EUR 6,00 /day / driver applies (maximum charge 60,00 EUR).

ExtrasEUR/DayMax.EUR/Rental
Baby seat (0 - 25 kg)8,00 €80,00 €
Child seat8,00 €80,00 €
Booster seat8,00 €80,00 €
Ski Racks10,00 €100,00 €
Luggage box10,00 €100,00 €
Snow chains5,00 €50,00 €
GPS portable navigation system6,00 €60,00 €
Bluetooth device8,00 €80,00 €
WiFi device8,00 €80,00 €
Road assistance4,00 €40,00 €

Road assistance covers assistance in cases, when breakdown or damage results from driver improper use. This can be combined with all types of coverage.

Additional damage costs are calculated based on a level of insurance taken (damage costs, assistance of Free2rent personnel, towing service…).

If the rental charges are paid with a credit card or charge card, the cardholder’s signature shall be regarded as authorization to debit the total amount of his/her

credit card account. This authorization shall be also valid for subsequent debts due to rental corrections, damage claims, traffic offences and any towing fees.

Free2rent can charge an administration fee in the amount of 60 EUR on top of all such subsequent debts/ claims etc.

TRAFFIC OR PARKING FEE

The renter of the vehicle is solely responsible for any traffic offense fines.

And administration fee of 30,00 EUR + VAT apply for each processing of a traffic violation.

Reservations are held for up to max. 1 hour after booked pick up time, after that they may be canceled by Free2rent Slovenia

without any financial obligations for Free2rent.

Grace time period is 59 min.