{"id":2706,"date":"2020-09-14T16:06:13","date_gmt":"2020-09-14T14:06:13","guid":{"rendered":"https:\/\/agio.si\/pogosta-vprasanja\/"},"modified":"2024-07-18T19:56:50","modified_gmt":"2024-07-18T17:56:50","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/agio.si\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-bottom:80px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:20px;--awb-padding-bottom-small:60px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Find answers to frequently asked questions about car rental at <a href=\"https:\/\/agio.si\/\">Agio rent a car<\/a>. Find out more about reservations, required documents, insurance, returning vehicles and procedures in the event of an accident or breakdown.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7372 general-information \"><span class=\"entry-title rich-snippet-hidden\">Who can rent a vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:34:47+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7372\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7372\" href=\"#collapse-1-7372\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who can rent a vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7372\" aria-labelledby=\"faq_1-7372\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The renter must be at least <strong>21 years old<\/strong>, have a v<strong>alid driver&#8217;s license for at least 2 years<\/strong>, and provide a <strong>credit card (Mastercard or Visa)<\/strong> for the deposit.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7367 general-information \"><span class=\"entry-title rich-snippet-hidden\">Can foreigners rent a vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:32:52+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7367\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7367\" href=\"#collapse-1-7367\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can foreigners rent a vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7367\" aria-labelledby=\"faq_1-7367\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, foreign citizens must provide an<strong> international driving permit<\/strong> (if their license is issued outside the EU) and a valid passport or ID card.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7363 general-information \"><span class=\"entry-title rich-snippet-hidden\">Can I choose a specific vehicle model?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:31:53+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7363\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7363\" href=\"#collapse-1-7363\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I choose a specific vehicle model?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7363\" aria-labelledby=\"faq_1-7363\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, the reservation applies to a <strong>vehicle category<\/strong>, but we will do our best to provide the desired model.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7358 general-information \"><span class=\"entry-title rich-snippet-hidden\">Do all vehicles include a vignette for Slovenian highways?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:27:46+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7358\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7358\" href=\"#collapse-1-7358\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do all vehicles include a vignette for Slovenian highways?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7358\" aria-labelledby=\"faq_1-7358\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, <strong>all vehicles have a Slovenian vignette<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7352 reservations-and-pickup \"><span class=\"entry-title rich-snippet-hidden\">How can I make a vehicle reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:23:23+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7352\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7352\" href=\"#collapse-1-7352\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I make a vehicle reservation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7352\" aria-labelledby=\"faq_1-7352\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can make a reservation <strong><a href=\"https:\/\/agio.si\/en\/\">through the online configurator<\/a>, via email<\/strong>, or by <strong>phone<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7346 reservation-cancellation \"><span class=\"entry-title rich-snippet-hidden\">Can I modify or cancel my reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:18:32+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7346\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7346\" href=\"#collapse-1-7346\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify or cancel my reservation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7346\" aria-labelledby=\"faq_1-7346\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can cancel your reservation free of charge up to <strong>48 hours before vehicle pickup<\/strong>. Late cancellations may incur additional fees. Details on reservation cancellation can be found at:<br \/>\n\u27a1\ufe0f <a href=\"https:\/\/agio.si\/en\/cancellation-reservation\/\">Reservation Cancellation<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7342 reservations-and-pickup \"><span class=\"entry-title rich-snippet-hidden\">How long is my reservation held if I am late for pickup?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:10:53+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7342\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7342\" href=\"#collapse-1-7342\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long is my reservation held if I am late for pickup?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7342\" aria-labelledby=\"faq_1-7342\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The reservation is held for up to<strong> 59 minutes<\/strong> after the scheduled pickup time. If you anticipate a delay, please notify us to avoid automatic cancellation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7337 reservations-and-pickup \"><span class=\"entry-title rich-snippet-hidden\">Can I pick up the vehicle at a different location?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:08:40+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7337\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7337\" href=\"#collapse-1-7337\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I pick up the vehicle at a different location?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7337\" aria-labelledby=\"faq_1-7337\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, free delivery is available within <strong>15 km<\/strong> of the office. For longer distances, an additional fee applies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7332 reservations-and-pickup \"><span class=\"entry-title rich-snippet-hidden\">Can I pick up the vehicle outside business hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T11:01:58+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7332\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7332\" href=\"#collapse-1-7332\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I pick up the vehicle outside business hours?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7332\" aria-labelledby=\"faq_1-7332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, pickup or return outside business hours is possible for an <strong>additional fee of 30.50\u20ac<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7327 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">Can someone else drive the vehicle if I rented it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:59:57+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7327\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7327\" href=\"#collapse-1-7327\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can someone else drive the vehicle if I rented it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7327\" aria-labelledby=\"faq_1-7327\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, but the additional <strong>driver must be registered in the contract<\/strong>. The fee for an additional driver is <strong>6\u20ac per day<\/strong>, with a maximum charge of <strong>60\u20ac per rental<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7320 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">Can I use the vehicle for transporting goods or as a taxi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:54:16+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7320\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7320\" href=\"#collapse-1-7320\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use the vehicle for transporting goods or as a taxi?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7320\" aria-labelledby=\"faq_1-7320\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, the vehicles are not intended for <strong>commercial use<\/strong> (e.g., taxi services, deliveries).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7315 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">Can I drive the vehicle abroad?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:53:08+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7315\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7315\" href=\"#collapse-1-7315\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I drive the vehicle abroad?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7315\" aria-labelledby=\"faq_1-7315\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, but border crossing is only allowed in<strong> certain countries<\/strong> and requires an <strong>additional fee of 11\u20ac per day<\/strong> (maximum <strong>110\u20ac per rental<\/strong>).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7310 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">Which countries am I not allowed to drive the vehicle into?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:41:33+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7310\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7310\" href=\"#collapse-1-7310\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Which countries am I not allowed to drive the vehicle into?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7310\" aria-labelledby=\"faq_1-7310\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Entry is prohibited in <strong>Ukraine, Belarus, Russia, Kosovo, Albania, and Turkey<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7305 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">What happens if the vehicle needs servicing during the rental?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:35:48+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7305\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7305\" href=\"#collapse-1-7305\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if the vehicle needs servicing during the rental?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7305\" aria-labelledby=\"faq_1-7305\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If a warning light turns on or you notice a mechanical issue, <strong>immediately contact Agio<\/strong> and follow their instructions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7300 vehicle-usage \"><span class=\"entry-title rich-snippet-hidden\">Can I drive the rental vehicle on gravel or unpaved roads?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-05T10:09:04+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7300\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7300\" href=\"#collapse-1-7300\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I drive the rental vehicle on gravel or unpaved roads?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7300\" aria-labelledby=\"faq_1-7300\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, driving off paved roads is prohibited and may result in insurance coverage being denied.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7295 payment-and-deposit \"><span class=\"entry-title rich-snippet-hidden\">What payment methods do you accept?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:14:33+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7295\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7295\" href=\"#collapse-1-7295\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods do you accept?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7295\" aria-labelledby=\"faq_1-7295\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Payment is only possible with credit cards. We accept <strong>Mastercard and Visa<\/strong>. Cash payments are <strong>not accepted<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7290 payment-and-deposit \"><span class=\"entry-title rich-snippet-hidden\">How is the deposit amount determined?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:10:56+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7290\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7290\" href=\"#collapse-1-7290\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is the deposit amount determined?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7290\" aria-labelledby=\"faq_1-7290\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The deposit amount depends on the<strong> type of vehicle<\/strong> and the <strong>selected insurance package<\/strong>, ranging from <strong>300\u20ac to 1,500\u20ac<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7285 payment-and-deposit \"><span class=\"entry-title rich-snippet-hidden\">When is the deposit released after returning the vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:07:07+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7285\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7285\" href=\"#collapse-1-7285\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When is the deposit released after returning the vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7285\" aria-labelledby=\"faq_1-7285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The deposit is released within a <strong>few days<\/strong> after the return, depending on the policy of the card-issuing bank.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7280 payment-and-deposit \"><span class=\"entry-title rich-snippet-hidden\">Can I make a reservation without a credit card?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:05:15+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7280\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7280\" href=\"#collapse-1-7280\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I make a reservation without a credit card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7280\" aria-labelledby=\"faq_1-7280\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, a <strong>valid credit card (Mastercard or Visa)<\/strong> is required for booking and vehicle pickup. Cash payments and prepaid cards are <strong>not accepted<\/strong> as a rental guarantee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7270 fuel-and-vehicle-return \"><span class=\"entry-title rich-snippet-hidden\">What happens if I return the vehicle with less fuel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:01:14+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7270\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7270\" href=\"#collapse-1-7270\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I return the vehicle with less fuel?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7270\" aria-labelledby=\"faq_1-7270\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Missing fuel is charged at <strong>3\u20ac per liter<\/strong>, plus a service fee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7265 fuel-and-vehicle-return \"><span class=\"entry-title rich-snippet-hidden\">What if I put the wrong fuel in the vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T22:00:10+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7265\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7265\" href=\"#collapse-1-7265\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I put the wrong fuel in the vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7265\" aria-labelledby=\"faq_1-7265\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All <strong>repair costs are covered by the renter<\/strong>. Insurance does <strong>not apply<\/strong> in this case.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7261 fuel-and-vehicle-return \"><span class=\"entry-title rich-snippet-hidden\">Can I return the vehicle outside business hours?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:58:58+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7261\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7261\" href=\"#collapse-1-7261\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I return the vehicle outside business hours?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7261\" aria-labelledby=\"faq_1-7261\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, but for an <strong>additional fee of 30.50\u20ac<\/strong> and with prior arrangement.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7256 traffic-fines-and-administrative-fees \"><span class=\"entry-title rich-snippet-hidden\">What happens if I receive a traffic fine?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:56:26+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7256\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7256\" href=\"#collapse-1-7256\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I receive a traffic fine?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7256\" aria-labelledby=\"faq_1-7256\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The renter is responsible for all fines. Agio charges an administrative fee of <strong>30\u20ac + VAT.<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7252 traffic-fines-and-administrative-fees \"><span class=\"entry-title rich-snippet-hidden\">Can Agio automatically charge the fine to my credit card?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:55:24+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7252\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7252\" href=\"#collapse-1-7252\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can Agio automatically charge the fine to my credit card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7252\" aria-labelledby=\"faq_1-7252\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, if the fine is not paid, the amount can be<strong> charged directly to your credit card<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7247 insurance \"><span class=\"entry-title rich-snippet-hidden\">What are the insurance options?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:49:33+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7247\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7247\" href=\"#collapse-1-7247\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the insurance options?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7247\" aria-labelledby=\"faq_1-7247\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p data-start=\"0\" data-end=\"71\">There are different insurance options available when renting a vehicle:<\/p>\n<p data-start=\"73\" data-end=\"96\">\u2022 <strong data-start=\"75\" data-end=\"94\">Basic Insurance<\/strong><\/p>\n<ul data-start=\"99\" data-end=\"300\">\n<li data-start=\"99\" data-end=\"182\">Includes <strong>LDW<\/strong> (Loss Damage Waiver \u2013 limited liability for damage to the vehicle)<\/li>\n<li data-start=\"185\" data-end=\"253\">Includes <strong>TP<\/strong> (Theft Protection \u2013 insurance against vehicle theft)<\/li>\n<li data-start=\"256\" data-end=\"300\"><strong>Does not cover bodywork, tires, or glass<\/strong><\/li>\n<\/ul>\n<p data-start=\"302\" data-end=\"328\">\u2022 <strong data-start=\"304\" data-end=\"326\">Standard Insurance<\/strong><\/p>\n<ul data-start=\"331\" data-end=\"502\">\n<li data-start=\"331\" data-end=\"375\">Includes all benefits <strong>of basic insurance<\/strong><\/li>\n<li data-start=\"378\" data-end=\"448\">Additionally includes <strong>Super Top LDW<\/strong> (coverage for bodywork damage)<\/li>\n<li data-start=\"451\" data-end=\"502\">Also includes <strong>Personal Accident Insurance (PAI)<\/strong><\/li>\n<\/ul>\n<p data-start=\"504\" data-end=\"529\">\u2022 <strong data-start=\"506\" data-end=\"527\">Premium Insurance<\/strong><\/p>\n<ul data-start=\"532\" data-end=\"684\" data-is-only-node=\"\" data-is-last-node=\"\">\n<li data-start=\"532\" data-end=\"580\">Highest level of <strong>coverage with no deductible<\/strong><\/li>\n<li data-start=\"583\" data-end=\"635\">Includes <strong>coverage for bodywork, tires, and glass<\/strong><\/li>\n<li data-start=\"638\" data-end=\"684\" data-is-last-node=\"\">Includes <strong>Personal Accident Insurance (PAI)<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7236 insurance \"><span class=\"entry-title rich-snippet-hidden\">What to do in case of an accident or vehicle theft?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:47:47+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7236\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7236\" href=\"#collapse-1-7236\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What to do in case of an accident or vehicle theft?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7236\" aria-labelledby=\"faq_1-7236\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In case of an accident, damage, or theft of the vehicle, you must immediately:  <\/p>\n<ul>\n<li><strong>Call Agio<\/strong> and follow their instructions.<\/li>\n<li><strong>Notify the police<\/strong> and obtain an <strong>official police report<\/strong>.<\/li>\n<li><strong>Fill out the damage report form<\/strong> and submit it to Agio as soon as possible.<\/li>\n<li><strong>In the case of theft<\/strong>, you must also provide Agio with the <strong>key and documents of the vehicle<\/strong>.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7229 insurance \"><span class=\"entry-title rich-snippet-hidden\">Does the insurance cover damage to tires, glass, and the undercarriage?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:46:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7229\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7229\" href=\"#collapse-1-7229\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does the insurance cover damage to tires, glass, and the undercarriage?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7229\" aria-labelledby=\"faq_1-7229\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Basic and standard insurance <strong>do not cover<\/strong> damage to tires, glass, and the undercarriage.<\/li>\n<li>Premium insurance <strong>includes<\/strong> coverage for tires and glass, but <strong>does not<\/strong> cover undercarriage damage.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7219 insurance \"><span class=\"entry-title rich-snippet-hidden\">What does LDW (Loss Damage Waiver) mean and what is my responsibility?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:39:56+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7219\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7219\" href=\"#collapse-1-7219\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does LDW (Loss Damage Waiver) mean and what is my responsibility?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7219\" aria-labelledby=\"faq_1-7219\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>LDW reduces your liability in the event of damage or theft of the vehicle up to a certain amount, depending on the type of vehicle. If LDW is not included, the renter is responsible for the full value of the vehicle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7203 insurance \"><span class=\"entry-title rich-snippet-hidden\">What does Super LDW mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:37:44+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7203\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7203\" href=\"#collapse-1-7203\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does Super LDW mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7203\" aria-labelledby=\"faq_1-7203\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Super LDW is an additional option that <strong>completely eliminates financial responsibility<\/strong> in case of damage, except in cases of improper use of the vehicle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7197 insurance \"><span class=\"entry-title rich-snippet-hidden\">When does the insurance not apply?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:32:03+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7197\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7197\" href=\"#collapse-1-7197\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When does the insurance not apply?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7197\" aria-labelledby=\"faq_1-7197\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Insurance does not apply in the following cases:  <\/p>\n<ul>\n<li><strong>Driving under the influence of alcohol or prohibited substances<\/strong><\/li>\n<li><strong>Driving by unauthorized persons<\/strong> (persons not listed in the contract)<\/li>\n<li><strong>Driving in prohibited countries<\/strong><\/li>\n<li><strong>Use of the vehicle for illegal activities<\/strong> (racing, towing other vehicles, etc.)<\/li>\n<li><strong>Incorrectly refueled vehicle<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7188 insurance \"><span class=\"entry-title rich-snippet-hidden\">What to do if I have a breakdown with the vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:30:54+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7188\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7188\" href=\"#collapse-1-7188\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What to do if I have a breakdown with the vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7188\" aria-labelledby=\"faq_1-7188\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Call Agio and follow their instructions.<\/li>\n<li>If roadside assistance is included, help will be arranged for you.<\/li>\n<li>If the breakdown is due to improper use of the vehicle, the renter will cover the repair costs.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7177 insurance \"><span class=\"entry-title rich-snippet-hidden\">What happens if I cause an accident?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:29:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7177\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7177\" href=\"#collapse-1-7177\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I cause an accident?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7177\" aria-labelledby=\"faq_1-7177\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you are responsible for the accident:  <\/p>\n<ul>\n<li>Ensure the safety of all participants and call emergency services if necessary.<\/li>\n<li>Notify Agio and follow their instructions.<\/li>\n<li>Obtain a police report, as you will need it for the claims process.<\/li>\n<li>If you have <strong>Super LDW<\/strong> or <strong>Premium insurance<\/strong>, your liability is \u20ac0, except in cases of improper use of the vehicle.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7169 insurance \"><span class=\"entry-title rich-snippet-hidden\">What happens if the police stop me and find that the vehicle is not registered or insured?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:27:15+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7169\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7169\" href=\"#collapse-1-7169\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if the police stop me and find that the vehicle is not registered or insured?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7169\" aria-labelledby=\"faq_1-7169\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All Agio vehicles are registered and insured. If any issue arises, immediately contact Agio so we can check the vehicle&#8217;s status and resolve the situation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7162 insurance \"><span class=\"entry-title rich-snippet-hidden\">Are personal items in the vehicle insured?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:25:11+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7162\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7162\" href=\"#collapse-1-7162\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are personal items in the vehicle insured?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7162\" aria-labelledby=\"faq_1-7162\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, insurance does not cover the loss or theft of personal items left in the vehicle. We recommend not leaving valuables in plain sight and always taking them with you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7157 insurance \"><span class=\"entry-title rich-snippet-hidden\">What happens if I damage the interior of the vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:23:46+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7157\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7157\" href=\"#collapse-1-7157\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I damage the interior of the vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7157\" aria-labelledby=\"faq_1-7157\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Damage to the interior (such as burned seats, spilled liquids, or mechanical damage due to improper use) is <strong>not covered<\/strong> by any insurance package. The renter is fully responsible for the cleaning or repair costs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7148 insurance \"><span class=\"entry-title rich-snippet-hidden\">What does deductible excess mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:22:16+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7148\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7148\" href=\"#collapse-1-7148\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does deductible excess mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7148\" aria-labelledby=\"faq_1-7148\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The deductible excess is the maximum amount you must pay in the event of damage before the insurance covers the costs. If you have the <strong>Premium package<\/strong>, there is no deductible excess.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7143 insurance \"><span class=\"entry-title rich-snippet-hidden\">Do I have to cover the towing costs in case of an accident or breakdown?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:21:04+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7143\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7143\" href=\"#collapse-1-7143\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I have to cover the towing costs in case of an accident or breakdown?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7143\" aria-labelledby=\"faq_1-7143\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have <strong>LDW, Super LDW, or Premium insurance<\/strong> roadside assistance and vehicle towing organization are included. However if the breakdown is caused by improper use of the vehicle (e.g., incorrect fuel, damage due to ignoring warning lights) the renter is responsible for the towing costs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7135 insurance \"><span class=\"entry-title rich-snippet-hidden\">What happens if I leave the lights on and the battery drains?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:19:07+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7135\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7135\" href=\"#collapse-1-7135\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I leave the lights on and the battery drains?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7135\" aria-labelledby=\"faq_1-7135\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the battery drains due to the renter&#8217;s mistake (e.g., leaving the lights or radio on) the renter is responsible for the intervention costs. However if it&#8217;s due to a mechanical failure Agio will cover the cost.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7125 insurance \"><span class=\"entry-title rich-snippet-hidden\">Can I reject the damage charge if I believe I am not responsible for it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:17:35+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7125\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7125\" href=\"#collapse-1-7125\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I reject the damage charge if I believe I am not responsible for it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7125\" aria-labelledby=\"faq_1-7125\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><article class=\"w-full text-token-text-primary focus-visible:outline-2 focus-visible:outline-offset-[-4px]\" dir=\"auto\" data-testid=\"conversation-turn-467\" data-scroll-anchor=\"true\">\n<div class=\"m-auto text-base py-[18px] px-6\">\n<div class=\"mx-auto flex flex-1 text-base gap-4 md:gap-5 lg:gap-6 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn @xs\/thread:px-0 @sm\/thread:px-1.5 @md\/thread:px-4\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"78c5382c-1944-482f-9475-5b23463b228e\" data-message-model-slug=\"gpt-4o-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p data-start=\"0\" data-end=\"379\" data-is-last-node=\"\" data-is-only-node=\"\">If you believe the damage was not caused by your fault, you must immediately report it to Agio and provide evidence (e.g., witness statements, photos, surveillance footage). The final assessment of responsibility will be determined by the insurance company or Agio after reviewing the case.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7107 general-information \"><span class=\"entry-title rich-snippet-hidden\">Are rental prices the same for all customers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:09:36+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7107\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7107\" href=\"#collapse-1-7107\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are rental prices the same for all customers?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7107\" aria-labelledby=\"faq_1-7107\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No,<strong> companies with contractual agreements<\/strong> may receive special conditions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7096 general-information \"><span class=\"entry-title rich-snippet-hidden\">Does Agio offer long-term rentals?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:04:53+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7096\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7096\" href=\"#collapse-1-7096\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does Agio offer long-term rentals?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7096\" aria-labelledby=\"faq_1-7096\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, for long-term rentals (over <strong>30 days<\/strong>), individual conditions can be arranged.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7089 reservations-and-pickup \"><span class=\"entry-title rich-snippet-hidden\">Can someone else pick up the vehicle on my behalf?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:03:09+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7089\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7089\" href=\"#collapse-1-7089\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can someone else pick up the vehicle on my behalf?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7089\" aria-labelledby=\"faq_1-7089\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, <strong>only the person listed in the contract<\/strong> can pick up the vehicle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7079 insurance \"><span class=\"entry-title rich-snippet-hidden\">What if the vehicle breaks down or causes technical issues?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T21:00:13+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7079\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7079\" href=\"#collapse-1-7079\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if the vehicle breaks down or causes technical issues?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7079\" aria-labelledby=\"faq_1-7079\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you notice any issues while driving, immediately notify Agio. If the problem is due to a mechanical failure, assistance will be arranged. However if the breakdown is caused by improper use of the vehicle, the renter will cover the repair costs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7073 insurance \"><span class=\"entry-title rich-snippet-hidden\">What happens if someone else damages my rental vehicle?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:58:34+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7073\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7073\" href=\"#collapse-1-7073\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if someone else damages my rental vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7073\" aria-labelledby=\"faq_1-7073\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>If the responsible party is known, obtain their details and the police report.<\/li>\n<li>If the responsible party is unknown (e.g., hit-and-run in a parking lot), the damage is the renter&#8217;s responsibility, unless they have <strong>Super LDW<\/strong> or <strong>Premium package<\/strong>, which cover such cases.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7065 insurance \"><span class=\"entry-title rich-snippet-hidden\">Does my liability increase if I have been fined for traffic violations in the past?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:55:59+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7065\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7065\" href=\"#collapse-1-7065\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does my liability increase if I have been fined for traffic violations in the past?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7065\" aria-labelledby=\"faq_1-7065\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have been <strong>legally fined at least three times<\/strong> in the last two years for serious traffic violations (e.g., speeding, driving under the influence of alcohol), you will not be able to rent a vehicle. If this information is concealed and the vehicle is seized, you will be responsible for all resulting damages.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7055 insurance \"><span class=\"entry-title rich-snippet-hidden\">Do I have full coverage for all cases in the Premium package?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:54:40+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7055\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7055\" href=\"#collapse-1-7055\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I have full coverage for all cases in the Premium package?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7055\" aria-labelledby=\"faq_1-7055\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, despite the highest coverage, the <strong>Premium package does not cover<\/strong>:  <\/p>\n<ul>\n<li>Damage to the interior of the vehicle<\/li>\n<li>Incorrectly refueled vehicle<\/li>\n<li>Mechanical damage due to improper use of the vehicle (e.g., engine overload)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7033 general-information \"><span class=\"entry-title rich-snippet-hidden\">Can I extend the vehicle rental?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:46:01+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7033\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7033\" href=\"#collapse-1-7033\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I extend the vehicle rental?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7033\" aria-labelledby=\"faq_1-7033\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, but you must inform us in advance. If the vehicle is not available, the extension <strong>is not possible<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7023 general-information \"><span class=\"entry-title rich-snippet-hidden\">How long does the vehicle pickup take?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:43:07+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7023\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7023\" href=\"#collapse-1-7023\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does the vehicle pickup take?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7023\" aria-labelledby=\"faq_1-7023\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The pickup process takes <strong>10\u201315 minutes<\/strong> if you have all the required documents ready.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7011 general-information \"><span class=\"entry-title rich-snippet-hidden\">What should I do if I lose the vehicle keys?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:41:38+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7011\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7011\" href=\"#collapse-1-7011\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do if I lose the vehicle keys?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7011\" aria-labelledby=\"faq_1-7011\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Notify Agio. The cost for a replacement key will be charged at the price of the <strong>official vehicle dealer<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6999 general-information \"><span class=\"entry-title rich-snippet-hidden\">Can I rent a child seat or other additional equipment?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:39:19+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-6999\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-6999\" href=\"#collapse-1-6999\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I rent a child seat or other additional equipment?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-6999\" aria-labelledby=\"faq_1-6999\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes <strong>child seats, GPS, snow chains, and other additional services are available.<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6978 reservation-cancellation \"><span class=\"entry-title rich-snippet-hidden\">How can I cancel my reservation with Free2Rent?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:37:44+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-6978\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-6978\" href=\"#collapse-1-6978\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I cancel my reservation with Free2Rent?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-6978\" aria-labelledby=\"faq_1-6978\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u2714\ufe0f <strong>If you selected the pay-on-collection option<\/strong> when booking, you can cancel the reservation yourself via the <strong>online configurator<\/strong>.<br \/>\n\u2714\ufe0f <strong>If you paid with a credit card<\/strong>, cancellation via the online configurator <strong>is not possible<\/strong>. In this case, please email us at \ud83d\udce7 <a href=\"mailto:info@agio.si\">info@agio.si<\/a> with your reservation number and details, and we will handle the cancellation and refund.<br \/>\n\u2714\ufe0f <strong>Cancellations are completely free up to 48 hours before pickup<\/strong> and do not incur any additional costs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6972 reservation-cancellation \"><span class=\"entry-title rich-snippet-hidden\">What should I do if I don\u2019t receive a confirmation email about the cancellation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:31:30+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-6972\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-6972\" href=\"#collapse-1-6972\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do if I don\u2019t receive a confirmation email about the cancellation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-6972\" aria-labelledby=\"faq_1-6972\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check your &#8220;&lt;strong&gt;Junk&lt;\/strong&gt;&#8221; (spam) or &#8220;&lt;strong&gt;Promotions&lt;\/strong&gt;&#8221; folder in your email inbox. If you don&#8217;t receive the confirmation within 10 minutes, please contact us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6964 reservation-cancellation \"><span class=\"entry-title rich-snippet-hidden\">How long does the refund take after cancellation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:30:13+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-6964\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-6964\" href=\"#collapse-1-6964\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does the refund take after cancellation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-6964\" aria-labelledby=\"faq_1-6964\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u2714\ufe0f If the reservation has already been paid, the refund will be processed within a few days using the same payment method as the original payment (bank transfer or credit card).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6952 reservation-cancellation \"><span class=\"entry-title rich-snippet-hidden\">Can I modify my reservation without canceling it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/agio.si\/en\/author\/admin\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-04T20:27:49+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-6952\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-6952\" href=\"#collapse-1-6952\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify my reservation without canceling it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-6952\" aria-labelledby=\"faq_1-6952\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u2714\ufe0f Currently, it is not possible to directly modify a reservation. If you want a different date or vehicle, you must cancel the existing reservation and create a new one.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:102px;--awb-padding-bottom:60px;--awb-padding-bottom-medium:32px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-spacing-right-medium:2.56%;--awb-margin-bottom-medium:30px;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:48;line-height:1.2;\">Potrebujete na\u0161o pomo\u010d?<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:center;--awb-font-size:26px;--awb-line-height:36px;\"><p>\u010ce med pogostimi vpra\u0161anji niste na\u0161li odgovora, ki ste ga iskali, nas lahko kontaktirate po elektronski po\u0161ti. Na\u0161a ekipa vam bo z veseljem pomagala in odgovorila na vsa va\u0161a vpra\u0161anja.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:32px;--button_margin-bottom:12px;\" target=\"_self\" href=\"\/kontakt\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kontakt<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Agio | Rent a car<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about car rental at Agio. 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